Shipping policy
Delivery
We aim to dispatch orders placed before 2:00 PM (CET) the same business day. Orders placed after 2:00 PM are typically shipped the following business day. Public holidays, illness, or other unforeseen circumstances may occasionally cause minor delays.
Items are delivered to the address you provide at checkout. If there's no room at the delivery point, your parcel will be redirected to the nearest pick-up point and you'll be notified. If any issues arise, contact our customer service team.
If your parcel or item arrives damaged, take photos of the packaging and damage where possible and keep the packaging. Start a damaged-item request in our returns portal or email support@theabbastore.com with your order number. We review these requests before issuing return instructions. You do not need to refuse delivery to report damage.
Sweden
Orders to Sweden are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 78 SEK | 1–3 business days |
| Home delivery | 99 SEK | 1–3 business days |
Denmark
Orders to Denmark are delivered via PostNord or GLS.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 45 DKK | 1–3 business days |
| Home delivery | 59 DKK | 1–3 business days |
| GLS | Price | Delivery time |
|---|---|---|
| Pickup point | 45 DKK | 1–3 business days |
| Home delivery | 59 DKK | 1–3 business days |
| Business delivery | 59 DKK | 1–3 business days |
Norway
Orders to Norway are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 80 NOK | 2–4 business days |
| Home delivery | 110 NOK | 2–4 business days |
All prices include Norwegian VAT (MVA). UMG Shop is registered under Norway's VOEC scheme (Simplified Registration for VAT on E-Commerce) — no additional import fees or duties will be charged at delivery. For single items valued at NOK 3,000 or more, or items excluded from the VOEC scheme, standard import procedures apply, including VAT, duties, and customs clearance fees.
Finland
Orders to Finland are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 7.50 EUR | 1–3 business days |
| Home delivery | 9.50 EUR | 1–3 business days |
Germany
Orders to Germany are delivered via GLS (standard) and UPS (express).
| Carrier | Price | Delivery time |
|---|---|---|
| GLS Standard | 10 EUR | 1–4 business days |
| UPS Express | 20 EUR | 1–2 business days |
Europe
European orders are delivered via GLS (standard) and UPS (express).
| Country | GLS Standard 1–4 business days |
UPS Express 1–2 business days |
|---|---|---|
| Austria | 10 EUR | 20 EUR |
| Belgium | 10 EUR | 20 EUR |
| Croatia | 10 EUR | 20 EUR |
| Czech Republic | 10 EUR | 20 EUR |
| France | 10 EUR | 20 EUR |
| Greece | 10 EUR | 20 EUR |
| Hungary | 10 EUR | 20 EUR |
| Iceland | N/A | 20 EUR |
| Ireland | 10 EUR | 20 EUR |
| Italy | 10 EUR | 20 EUR |
| Latvia | 10 EUR | 20 EUR |
| Lithuania | 10 EUR | 20 EUR |
| Luxembourg | 10 EUR | 20 EUR |
| Netherlands | 10 EUR | 20 EUR |
| Poland | 10 EUR | 20 EUR |
| Portugal | 10 EUR | 20 EUR |
| Romania | N/A | 20 EUR |
| Slovakia | 10 EUR | 20 EUR |
| Slovenia | 10 EUR | 20 EUR |
| Spain | 10 EUR | 20 EUR |
| Switzerland | 10 EUR | 20 EUR |
United Kingdom
Orders to the UK are delivered via UPS, FedEx, and DHL.
| Carrier | Price | Delivery time |
|---|---|---|
| UPS Home Delivery | 14 GBP | 2–5 business days |
| FedEx Home Delivery | 14 GBP | 2–5 business days |
| DHL Express | 20 GBP | 1–4 business days |
North America
Orders to the US and Canada are delivered via FedEx and DHL.
| Carrier | Price | Delivery time |
|---|---|---|
| FedEx Home Delivery | 20 USD | 2–5 business days |
| DHL Express | 28 USD | 1–4 business days |
Rest of the World
| Carrier | Price | Delivery time |
|---|---|---|
| DHL Express | 25 EUR | 2–5 business days |
All delivery times are estimated from the date of dispatch, not the date of purchase. Shipping rates are subject to change.
Transport damage, including damage to CD or DVD cases, should be reported to our team. For the delivery methods we offer, we are responsible for the goods until You have received delivery. We will review the problem and arrange an appropriate solution. If a return is needed for a damaged item, it is free; please follow our instructions and the process in our Refund Policy.
Returns and Refunds
For an ordinary return, request a refund through our returns portal where a suitable label is available. Ordinary exchanges are not offered; return the item for a refund and place a new order if You want a different size or item. The shipping prices above apply to delivery of Your order. For return label fees, deadlines and refund conditions, please see our Refund Policy.
Customers outside Europe, including the US, should contact support@theabbastore.com before posting a return. Our team handles these returns manually and provides shipping and customs guidance. For ordinary returns, You arrange and pay for return shipping after receiving our instructions. Damaged, faulty or incorrect-item returns are free and follow the process in our Refund Policy.